Emotional Intelligence for Business Professionals
Management and Soft Skills
Time:
1 Day
VILT
£270.00
Download our Course Content PDF
DOWNLOAD NOWWhat you’ll Learn
- Identify the components of emotional intelligence and recognize how emotional intelligence benefits organizations.
- Assess and develop your personal emotional intelligence competencies.
- Assess and develop your social emotional intelligence competencies.
- Practice emotional intelligence in common workplace scenarios.
Description
Requirements
Before attending this course, delegates must:
- Be a leader/ manager or seeking to lead and manage in the customer service field.
- Understand their role and the importance of customer service.
Modules in this Course
Module 1: Recognizing the Benefits of Emotional Intelligence
- Topic A: Define Emotional Intelligence
- Topic B: Recognize EQ's Impact on Work Experience
Module 2: Increasing Your Personal Emotional Intelligence in the Workplace
- Topic A: Develop Your Level of Self-Awareness
- Topic B: Develop Your Self-Regulation Skills
- Topic C: Develop Your Motivation
Module 3: Increasing Your Social Emotional Intelligence in the Workplace
- Topic A: Develop Your Empathy
- Topic B: Develop Your Social Skills
Module 4: Practicing Emotional Intelligence in the Workplace
- Topic A: Develop Your Empathy
- Topic B: Develop Your Social Skills
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