Our Courses

Filter

Conflict Management: Resolve Disagreement at Work

Management and Soft Skills

Managing interpersonal differences is essential to business and protects the emotional health of employees.

Coaching Skills for Leaders: Helping Others Reach Their Full Potential

Management and Soft Skills

This course will help you build your coaching skills

Change Management for Managers

Management and Soft Skills

To prepare for and implement change, guiding their employees through periods of transition.

Business Problem Solving

Management and Soft Skills

Making decisions and solving problems are two key areas in life, whether you are at home or at work.

Writing Effective E–Mail: Improving your Electronic Communication

Management and Soft Skills

Learning to write messages that are secure as well as clear and error-free to avoid workplace disasters such as lost sales, customer-service nightmares–and in the worst cases, lawsuits, and financial losses.

Writing Business Proposals and Reports: Key Strategies for Success

Management and Soft Skills

This course will teach you how to organize, research, develop, and edit complex documents as well as sharpen one’s overall business writing skills.

Technical Writing in the Corporate World

Management and Soft Skills

This course is for those who want to learn the basics of effective technical writing.

Better Communication: Speak, Write and Present More Effectively

Management and Soft Skills

Easy-to-implement strategies to make all your communications more powerful.

Better Business Writing

Management and Soft Skills

Create more engaging presentations, more actionable e-mails, and more persuasive memos.

Process Improvement: Enhancing Your Organization’s Effectiveness

Management and Soft Skills

You know that you want things to change, but you are struggling to know how and where to begin your efforts to change and improve.

Strategic Decision Making

Management and Soft Skills

This course will teach you how to plan, frame, and research decisions.

Negotiating Skills

Management and Soft Skills

Managing Business Risk

Management and Soft Skills

Critical Thinking

Management and Soft Skills

Creative Decision Making

Management and Soft Skills

This course includes discussion on using positive uncertainty to manage information overload and what you can do to decide creatively in today’s more rapidly changing world.

Clear and Creative Thinking

Management and Soft Skills

Develop the kind of breakthrough thinking that generates new ideas, creative solutions, and sustained success.

Telephone Courtesy & Customer Service

Management and Soft Skills

Excellence in Service-Basic

Management and Soft Skills

Managing Quality Customer Service

Management and Soft Skills

Customer Satisfaction: Practical Tools for Building Important Relationships

Management and Soft Skills

With guidance from this course, you’ll have the skills to build and maintain long-term customer relationships, handle difficult people, and overcome barriers to customer satisfaction.

Information Privacy & Cybersecurity Essentials (POPI Awareness Workshop)

Management and Soft Skills

The overall objective of this workshop is to develop privacy awareness that permeates to all levels of the organization and to promote an effective privacy culture.

Learning to Lead: An Action Plan for Success

Management and Soft Skills

The primary ways to handle resistance to change, the difference between Managers and Leader/Managers, whilst developing and communicating your vision.

Leadership Skills

Management and Soft Skills

To develop critical leadership skills so that you are able to step forward with confidence as a leader in your organization.

Facilitating Meetings Effectively

Management and Soft Skills

Know how to take charge of meetings and lead groups toward successfully completing their work objectives.

Understand Leadership Competencies: Create Tomorrow’s Leaders Today

Management and Soft Skills

This course looks at the qualities and competencies that are consistently found in outstanding Leaders.

Meeting Skills for Leaders: Make Meetings More Productive

Management and Soft Skills

You will learn how to make your meetings more productive and worthwhile for attendees, your company, and yourself, and make your next meeting your absolute best.

Feedback Skills for Leaders

Management and Soft Skills

Leaders who learn how to provide effective feedback create opportunities for employees to grow, become motivated, and make positive contributions to their organizations.

E-mail Management: Keep Your Inbox Under Control

Management and Soft Skills

Enhance productivity. Save time. Access information quickly.

E-mail Etiquette

Management and Soft Skills

This course introduces you to the world of effective emailing.

Effective Time Management

Management and Soft Skills

Time is a form of currency, and the ways that we talk about it illustrate its value.

Creative Collaboration

Management and Soft Skills

The benefits of getting people to generate and share ideas together are clear; not only do diverse perspectives lead to better decision, but collaborative team efforts also result in better solutions.

Business Etiquette and Professionalism

Management and Soft Skills

This course will teach you the fundamentals of business etiquette.

Information Privacy & Cybersecurity Essentials

Management and Soft Skills

The internet and associated information technologies have driven unprecedented innovation, economic value and access to social services. Many of these benefits are fuelled by data about individuals that flow through complex ecosystems.